SonicVenum wrote: ↑
Fri Feb 08, 2019 7:35 pm
Any update on your car, Pat? Did they ever get the parts in? Do we need to form a posse and go put some pressure on them?
A posse would not bother Ford, as they are too big, protected, and powerful, to be influenced by reason or force. One is at Ford's mercy when it comes to Ford standing behind their product. So, I finally I got the car back the last l time 52 days after the OEM clutch failed unexpectedly and with no warning. My journey getting a car back that was able to be used for transportation around town at least, even though the final "fix" by the dealer is still not correct, was so stressful, that I am currently trying to come to grips with all the consequences and behaviors attending the second complete clutch kit installed by the dealership, after they grudgingly agreed that the first clutch that they installed was not acceptable. It only took leaving the car at the dealership two days to install the second clutch as I took the car in on a Monday, and it was returned on Tuesday afternoon, which further proved how quickly they could have done a repair if they wished to. They also started to furnish loan vehicles at the very end, as they were supposed to all along, but, I did not even get the full 4 days, no questions asked, of loan vehicles that I was always entitled to being still under the original 36mo/36000 mile bumper to bumper warranty.
I learned a lot about warranties due to this rotten experience, and, I although I long ago had a negative impression (which they earned) of the local Ford dealership, even though I purchased an SVT Focus and the Terminator from them, the latest encounter with them solidified and confirmed my opinions. Other locals also had bad experiences with the dealership, but, I expect that Ford needs a dealership out in the sticks, as there is a sufficient population now to require and support such a dealership, and, the local dealership is acting as it they have a monopoly, which, by the towing and other rules of the Ford warranty, they do. There used to be other businesses that had similar attitudes due to being the only shows in town, but, now, with the increased population, new stores, and the ability to order on line, many of the old crooks, have disappeared along with their attitude that you were lucky that they chose to do business with you at all.
In any case, the car is still not completely right, and I now also am very leery of using it in a spirited fashion, as the OEM clutch did not hold up past 6318 miles, and, I was easier on the 2017 than on any new Mustang I ever owned, and, my first new Mustang was a 1967 390 GTA, so that is 50 years worth. It is fortunate that I retired from racing, and, also that I really hardly drive these days, as I hope to milk this clutch out for a long time, unless it too has defects that will lead to early failure no matter what I do. It most likely will last until after the bumper to bumper warranty has expired, later this year. But, should the clutch go again, off warranty, I would seek a competent shop, and get a good aftermarket clutch, with all the good upgrades. The need for this is well documented by many on the web, and the dual disk clutch that Ford switched to for the 2018 and up, along with the changes to the MT82 trans, clearly indicates that Ford was aware that the 15-17 clutch was not strong enough. The mechanic said that the main issue was that Ford engineered the clutch for easy effort, and, even hydraulic, it meant less clamping spring pressure. He recommended that when the new, made in Turkey, and not well liked when reviewed on the web, second clutch, that he installed, failed, I should get an aftermarket clutch. But, of course, there was still the implication that it was I who created all the clutch issues all along, so, naturally, I was going to destroy the latest one as well. This after making me take him for a test run on the old, bad clutch, and, after I insisted on him riding with me while I felt on the second clutch when I picked it up. So, he was forced to abandon his attempt to prove that I did not know how to use a clutch, as I passed his test.
So, the status is that I have a 456 HP (Ford's OEM 435 HP + Ford Racing's Power Pack Stage II, 21 HP on 93 octane) with + 40 lb/ft of torque at 1500 RPM which might explain both the poor rear tire life and the clutch, but, if so, it is Ford's fault, as one of the big pluses of the Power Pack is the continuance of the full warranty along with full smog compliance. In several contacts by me with Ford Racing, they denied any clutch issues connected to the Stage ii mod that I have, although they too mentioned after market clutches. I also should note that I have less power due to only 91 octane, and the altitude that I live at. But, with its too short overall first gear ratio of 13.64:1 (the Terminator was only 9.9:1 in first even with 4.10's), and all that torque, and since mostly all I did, and still do, is stop and go short hops around town, it seems that the power (even stock) may have outgrown the clutch and transmission. Naturally Ford would never own up to this, and, in fact, they make getting warranty coverage as unpleasant as possible, while doing everything that they can to try to shift the blame onto the customer.
Shoddy behavior as far as I am concerned, but, more and more common, it seems. At least I got a survey from Ford about my experience, and, I expect that you can figure out the marks that I gave the dealership, who called me a few weeks after I completed the survey and left a message that they got the survey results and could not understand why I was so negative and upset! I just deleted the message, as it was clear to me that by calling, and leaving that message, it was obvious that they had no real acknowledged clue, because, it seems, they thought that they handled everything wonderfully.
I also need to state that none of what I say is liable, as I have videos and recorded messages, and a lot of Ford dealership paperwork, that proves how unfairly and outside the established rules, that they handled my warranty repair. If I were the Ford dealer, I would not be anxious to open a can of worms as I documented everything, and they made a lot of spoken and written mistakes and misrepresentations. But, even after my negative review, Ford, itself, has never reached out to me, and, in fact, they sent my review to the same dealership to handle. So, at the end of the day, I place all the responsibility for poor warranty service on a nearly new car, owned by a true Ford fan boy, directly on Ford, as it is up to Ford to insure that dealerships are up to par, franchised, or not.
So, who knows? Ford won for the moment, as any car that runs is a plus for me, and, since I am not impressed with the knowledge or quality of the local dealership, and there are no other dealerships close, I have zero desire to ever let them have my car again. it also sat outside at their dealership for long periods of time, although to that point it was always garaged, and my extra cost paint was not made any better by the treatment it received on a dealership's lot. They even told me that my battery was only so-so when they did their "free" exam of the car, which one could imagine after it sat around for many weeks without any charging.
But, it now is water under the bridge, and, I have learned yet another lesson as I always prized warranties, and, I was retired from racing, but the Ford Racing mod, which seemed pretty trivial in terms of hardware or performance, seemed like a good idea, just because I used to enjoy mods. But, I have to conclude that the Mustang is not as durable as it once was, and, for sure, it is not at all user friendly due to all the sophisticated electronics it has. And, to boot, only a Ford dealer has the software to do pin point checks for error code causes, and to correct them. It turns out that the clutch replacement also required the special Ford tools to perform the "Misfire Monitor Re-learn Procedure", that was triggered by the clutch replacement, and that was the cause of all the error codes that kept came up immediately when they returned the car the first time. I had to use my lap top to read the codes, and do research, and then hammer the dealership, to get them to finally get all that done correctly. So, it is fortunate that I purchased a lap top, and that I had GAS (Galpin) use it to flash the Ford Racing tune into the car when they installed the Stage II package. Because, I have the software and I could see the PCM and read, and clear, error codes, I was able to read the codes after the Ford dealership stated that they could do nothing as they were not a Ford Racing dealership, and, they could not connect to the PCM at all. I previously had to flash an updated tune into the car, not long after I first got the mod and lucky that I was an old hand, Predator trained, and I could flash the PCM with confidence.
But, although the local dealerships had to be schooled by me on technical matters, they still apparently felt that I was an incompetent old fool, as they did one thing after another that was improper. But, I stayed patient, as they do have a monopoly, and, fair or not, per Ford, dealerships can refuse to do warranty work, and get away with it. Sometimes it is necessary to just suck it up and go with the flow, as fussing and yelling have no impact if you have no leverage with which to back things up.
Since then, I have even been considering having GAS return the car to completely stock, as I have all the parts, and, I could wait while they did it, and, then, trading the Mustang in for some sensible vehicle, surely not a Ford, like a Honda Accord. But, it would cost me a ton of money and it should not even be a consideration considering how new my Mustang still is. And, I have to say, I still like the size of the Mustang, and, it still has that American V8 sound, and I am used to driving Mustangs.
So that is the story to date.